You can contact us at admin@ikipetsco.com, by phone at +1 775-539-9353, or via our contact form. For any questions regarding an order, please include your order number.

Eligible purchases can be returned within 30 days, in accordance with our Refund Policy. Please contact us before initiating a return to receive the necessary instructions.

Yes. Eligible purchases are covered by a 30-day money-back guarantee, subject to the conditions specified in our Refund Policy.

Contact us as soon as possible at admin@ikipetsco.com with your order number and information regarding the issue. Our team will review your request and advise you on the next steps.

When tracking is available, tracking information will be provided after your order has shipped. The time it takes for tracking to update may vary depending on the carrier.

Contact us as soon as possible at admin@ikipetsco.com. If your order has not yet been processed or shipped, we will do our best to accommodate your request. However, a modification or cancellation cannot be guaranteed once processing has begun.

When the subscription option is available, the frequency, price, and applicable terms are presented at the time of your purchase. Recurring payments are then processed according to the selected frequency.

You can request a cancellation by contacting admin@ikipetsco.com or via our contact form. The terms and the effective date of the cancellation are specified in our Purchase Option Cancellation Policy.

Our refund, shipping, and privacy policies, as well as our terms of service and other legal information, can be accessed from the footer of our website.

IKI PETS is operated by Hids Group LLC, 7345 W Sand Lake Rd Ste 210, Office 6094, Orlando, FL 32819, United States.